IMPORTANT INFO

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BOOKING 

To book your appointment, please click the BOOK NOW at the bottom of this page. A brief online consultation will be required to identify any contraindications for the treatment. After booking, you will receive a text message or email with the consultation form. Please note: all treatments must be prepaid at the time of booking, unless your treatment has already been covered (e.g. part of a package or course).

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CANCELLATION & RESCHEDULING POLICY

If you need to cancel or reschedule your appointment, please provide at least 48 hours’ notice so I have time to offer your slot to another client.

• Cancellations made within 48 hours will incur a 50% charge.

• Cancellations made within 24 hours will incur a 100% charge.

I understand that genuine emergencies can happen occasionally, and of course I take that into account. However, frequent short-notice cancellations disrupt my schedule and limit availability for other clients. Thank you for respecting my time and effort.

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UPON ARRIVAL

Please ensure you arrive on time for your appointment. You’re welcome to arrive up to 5 minutes early to settle in. Unfortunately, late arrivals will result in a shortened treatment time, as I need to stay on schedule for other clients. To avoid delays, please plan your journey carefully, allowing extra time for parking and traffic.

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DISCOUNTS

As I am self-employed at Clinica Aesthetics & Wellbeing, their discounts do not apply to my services. Additionally, Treatwell is a third-party booking platform, so any promotions there may differ. Please check my website for any special offers.

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PARKING

• By car: The nearest parking is at Grand Arcade Car Park, which is about a 5-minute walk from the clinic. Parking charges

• By bicycle: You can park at Hobson Street, just a 2-minute walk from the clinic.​​

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WORKING HOURS 

Advanced booking is recommended.

Short-Notice & Extended Hours Appointments:

My standard working hours are 10am – 5pm. I do not take appointments outside 8am – 8pm. On some occasions, I may be able to offer an early (from 8am) or later (until 8pm) appointment, or return to the clinic if I have already finished for the day. Please note that this will incur a £20 short-notice/extended-hours fee, as it requires me to adjust my schedule. I usually respond to messages and enquiries between 7am and 10pm.

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